Privacy Policy

1. Introduction

We Care Community Trust ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or interact with us in any way.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number, postal address)
• Demographic information (age, gender, location)
• Information about your circumstances and needs
• Volunteer application details
• Donation information
• Communication preferences

2.2 Technical Information

When you visit our website, we automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Device information and operating system
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and improve our services
• To process volunteer applications and donations
• To communicate with you about our programs and events
• To send newsletters and updates (with your consent)
• To comply with legal obligations
• To ensure the security of our services
• To analyze website usage and improve user experience

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you explicitly agree to our processing of your data
• Contract: When processing is necessary to fulfill our obligations to you
• Legitimate Interest: When processing is necessary for our legitimate interests
• Legal Obligation: When required by law or regulation

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing services
• Legal Requirements: When required by law, court order, or government regulation
• Safety and Security: To protect the safety and security of our users and the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

• Unauthorized access, alteration, or disclosure
• Accidental loss or destruction
• Data breaches and cyber threats

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Request limitation of processing in certain circumstances
• Portability: Request transfer of your data to another organization
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to remove such information.

12. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification (if you have provided an email address)
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you believe we have not handled your personal information in accordance with this policy or applicable data protection laws, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority.